The good news is that we have a solid return policy, which means you have 30 days after receiving your item to request a return!
We seriously doubt that you’ll want to return LUSO™ products, but if you do, to be eligible for a return your item must be unwashed, unworn and in its original condition with the size tag attached. You'll also need your order number which you can find in your confirmation email. We cannot refund shipping if your order has already shipped.
All discounted items are final, and items sent back to us without first requesting a return will not be accepted. If you have any questions or concerns about your product, you can contact us at info@LUSO.tv.
Damages and Issues
We are human and we make mistakes too, so please make sure to check your packaging for any missing or damaged items. If for some reason you find any issues, please make sure to reach out to us via email so that we can get the issue resolved right away!
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards or items that are discounted.
Once we receive your return and are able to go through and inspect it, we will notify you to let you know if the refund was approved or not. When you're approved, you’ll be automatically refunded on your original payment method.
Refunds typically take 3-5 business days to be posted!